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Technical Support

Israel, HaMerkaz, Tel Aviv-YafoCustomer Services

Job description

We are looking for hands-on support for our customers which are the airlines and our partners.

The services must be scalable and up 24/7, hence this would be an exciting and challenging job for the right candidate.

About The Role

  • You will remotely investigate and resolve support ticket escalations dealing with AeroCRS software and service.

  • Examine, analyze, troubleshoot technical issues and manage technical investigations.

  • Learn, document and de-escalate unknown issues into structured decision trees and work instructions.

  • During off-business hours and some weekends, be available for on-call support shifts.

  • Maintain and optimize support and servicing training documentation and knowledge bases.

  • Work across different platforms and databases, constantly streamlining cross-integrations.

Job requirements

  • At least 2 years of experience in Technical Support.

  • Ability to learn new technologies and tools rapidly - a must!

  • Ability to train the system online or onsite (travel worldwide with short notice) in front of an audience - an advantage.

  • Experience with SaaS / Web based applications - an advantage.

  • Experience in Travel / Airline IT - a HUGE advantage.

  • Professional Fluency in English and Hebrew (written and oral) - A must.

  • Proficiency in an additional language, French,Spanish - is an advantage.

  • Data driven, analytical skills and a great attention to details