Israel, HaMerkaz, Tel Aviv-YafoCustomer Services
We are looking for hands-on support for our customers which are the airlines and our partners.
The services must be scalable and up 24/7, hence this would be an exciting and challenging job for the right candidate.
About The Role
You will remotely investigate and resolve support ticket escalations dealing with AeroCRS software and service.
Examine, analyze, troubleshoot technical issues and manage technical investigations.
Learn, document and de-escalate unknown issues into structured decision trees and work instructions.
During off-business hours and some weekends, be available for on-call support shifts.
Maintain and optimize support and servicing training documentation and knowledge bases.
Work across different platforms and databases, constantly streamlining cross-integrations.
At least 2 years of experience in Technical Support.
Ability to learn new technologies and tools rapidly - a must!
Ability to train the system online or onsite (travel worldwide with short notice) in front of an audience - an advantage.
Experience with SaaS / Web based applications - an advantage.
Experience in Travel / Airline IT - a HUGE advantage.
Professional Fluency in English and Hebrew (written and oral) - A must.
Proficiency in an additional language, French,Spanish - is an advantage.
Data driven, analytical skills and a great attention to details